Apple Service

iDeal service centres are located in Ülemiste Centre, Solaris and Rocca al Mare Shopping Centre in Tallinn and Lõunakeskus and Kaubamaja in Tartu. We’ll help solve your Apple maintenance problems without you having to leave the comfort of your home. Are you based outside Tallinn or Tartu or can’t come to a service centre? Send us your malfunctioning device by courier. Price of courier service 2 x €9.90 (including return trip).

1. Fill in the online form and order a courier to your home. Price of courier service €9.90.
2. We’ll send you an invoice. Once the invoice has been paid, a courier will be on their way.
3. Pack your device securely and add your name and contact details.
4. Wait for the courier and give the parcel to the courier contact-free.
5. We will do a diagnostics check on the device and send you a quote for the repair costs.
6. We will ask you to confirm that the quote is suitable and order the necessary spare parts accordingly.
7. After the necessary work has been done and the invoice has been paid, we will send the device back to you. Price of returning the device €9.90.

The service is available only within Estonia!

• Servicing normally takes up to three working days.
• Pack the device in such a way that it can cope with being dropped from a low height (liability for which rests with the courier).
• Be as specific as possible when wording your service wish and the description of the problem.
• By submitting your device for servicing, you agree to our terms and conditions. Read the terms and conditions
• Please make a copy of your data. Mac backup tutorial / iPhone backup tutorial
• Please disable the Find My feature. Diagnostics cannot be conducted on devices where this function remains active.Find My iPhone tutorial / Find My Mac tutorial

For further information, call +372 686 9020 or e-mail us at hooldus@ideal.ee.

Diagnostics/quotation - €29,00
Defect report - €25,00
Defect report for Swedbank - €13,00
Software installation - €39,00
Data rescue - al €89,00
Data transfer between devices - €39,00
Replacement computer rental - €40,00
Replacement phone rental - €20,00
Regular MacBook servicing - €59,00
Regular iMac servicing - €79,00

iPhone battery replacement (2nd/3rd Gen)- €109,00
iPhone battery replacement (X and newer) - €129,00
iPhone SE (2nd/3rd Gen) screen replacement - €325.00

iPhone XR/11 screen replacement - €353.00
iPhone X/Xs/11 Pro/12/12 Pro/13/13 Pro/14/ 15 screen replacement - €438.00
iPhone 12 Mini/13 Mini screen replacement - €394.00
iPhone Xs Max/11-12-13 Pro Max/14 Pro/14 Plus/15 Pro/ 15 Plus screen replacement - €514.00
iPhone 14 Pro Max/15 Pro Max screen replacement - €614.00
Missing AirPods Pro Case - €131.00
Missing AirPod Pro - €121.00
Missing Wireless AirPods case - €101.00
Missing AirPods case - €101.00
Missing AirPod - €101.00

Remove personal data from your computer or create a separate user account for servicing work.

Prepare your Apple ID password and disable Find My iPhone/Find My Mac function. Find My iPhone function is available on all iPhones and iPads. Find My Mac is available on all Macs with T2 security chip: iMac Pro, Mac Pro, Mac Mini from 2018, Macbook Air from 2018, MacBook Pro from 2018.

Make a backup copy of the data on your device. Here’s how to do it: backing up your Mac / backing up your iPhone/iPad.

If possible, take the purchase invoice with you.

• Guide to disabling Find My function

If your device is covered by a valid warranty, it will cover hardware defects (your computer does not turn on, your phone’s flashlight does not work, etc.).

Damage and defects caused by user negligence or use (the device falls down, liquid damage, etc.) are not covered by the warranty.

Warranties can be extended for up to four years with our iDealWarranty service. When you buy a new device, you can also buy iDealCare insurance for up to two years – this covers user-caused defects, theft, etc.

Yes, if the device has a valid manufacturer’s warranty.

Try restoring it by following these instructions or contact Apple International Support on 8000 044 333.

Device replacement is carried out when a spare part cannot be replaced or the device is so damaged that repairing it is not possible. In the latter case, the whole device module is replaced.

Replacement products or parts or repaired Apple products will continue to have the original remaining Apple warranty or a 90-day warranty beginning with the date of the replacement or repair, whichever is the longest. iDeal Group AS reserves the right to determine the final repair category.

In general, we can offer warranty repairs on all devices, but we cannot offer servicing to products from certain regions.

Ask for more information directly from a service centre.

iDealCare insurance applies only at iDeal shops in Estonia.